Every document that governs your account, with a plain summary of what it covers and when it last changed. Drafts are published 30 days before they take effect.
The agreement covering your account, payment instructions, fees, liability and termination.
What personal data we hold, why we hold it, how long for, and how to exercise your rights.
Where client funds are held, which partner banks hold them, and what happens if we fail.
How to raise a complaint, the response times we commit to, and how to escalate.
Payments and industries we cannot process, and the sanctions rules we apply.
For customers who need a DPA: sub-processors, transfer mechanisms and security measures.
GoWire.ai operates through licensed entities in each region. Your account is held by the entity named in your agreement.
Write to complaints@gowire.ai with your account and the payment reference. We acknowledge within one business day.
A final response arrives within 15 business days, or 35 in the rare cases that need a partner bank to answer.
If you are not satisfied you can refer the matter to the ombudsman scheme named in your final response, free of charge.
This page is a summary for orientation and is not legal advice. Where a summary and a document disagree, the document governs. Send legal notices to legal@gowire.ai.